Getting Started
How long does the initial setup take?
Initial setup is completed within 10 business days of receiving your setup fee and required content (business information, logos if you have them, existing accounts). Most clients are fully live sooner than that.
What do I need to provide to get started?
Basic business information: legal name, address, phone, hours of operation, description of services, and any existing accounts you want migrated. If you have a logo, brand colors, or photos of your work, that's great but not required.
What if I already have a website or email set up?
No problem. We can migrate your existing setup, improve what you have, or replace it entirely. During the initial conversation we'll review what's already in place and recommend the best path.
Contracts & Ownership
Do I have to sign a long-term contract?
No. All packages are month-to-month. You can cancel anytime with 30 days written notice. Setup fees are non-refundable, but the monthly retainer stops when you say so.
Who actually owns my domain and accounts?
You do. Everything is registered in your business name from day one. If we ever part ways, we hand over all credentials, domain transfer codes, and website files within 5 business days.
What happens if I decide to leave?
You get all your credentials and files. You keep your domain, your email, and your website. We help make the transition as smooth as possible — no held hostage situations.
Support & Services
What's included in the monthly support hours?
Content updates, technical troubleshooting, email account management, minor website changes, and general questions. Work beyond the included hours is $150/hour, quoted and approved in writing before starting.
How do I submit a support request?
Email is preferred for non-urgent requests. Phone is available during business hours for urgent issues. You get direct access — no ticket system, no queue.
What are your business hours?
Monday through Friday, 8:00am to 5:00pm Central Time. Support requests received outside those hours will be addressed the next business day. Premier package clients get priority same-day response during business hours.
Do you offer after-hours emergency support?
Not as part of the standard packages. If your business genuinely needs 24/7 support, that's typically a sign you need a full-service IT provider rather than our packaged services. We can help you evaluate that.
Pricing & Payment
How do you handle payments?
We accept ACH bank transfer (preferred), check, cash, Zelle, or credit card. Monthly retainers are billed on the 1st of each month with a 5-day grace period.
Do you offer referral incentives?
Yes. Refer a new client who signs up, and you get one month of your retainer free. No limit on how many months you can earn.
What about adding employees or growing?
Additional users are $35/month each, which covers both a new email account and phone extension. Simple, predictable, no surprises as your business grows.
Service Area
Do you work with businesses outside Middle Tennessee?
Our focus is Middle Tennessee — Nashville metro, Franklin, Brentwood, Murfreesboro, Smyrna, Lewisburg, Shelbyville, and surrounding areas. We're happy to talk with businesses outside the area, but our local focus is where we do our best work.
Do you meet in person?
Yes, for clients in our primary service area. Initial consultations and periodic check-ins can happen in person. Day-to-day work is typically done remotely so we can be more responsive.